Cancellation terms

2. Cancellation Policy

2.1 Applicable Conditions

The cancellation conditions shown during the booking process and stated in the booking confirmation apply.

2.2 Direct Bookings

For direct bookings made through our website, the conditions displayed during the booking process apply. If free cancellation is available, the exact cancellation period will be shown during booking.

2.3 Bookings through External Booking Platforms

For bookings made through external booking platforms, such as Booking.com, Airbnb, Expedia or other providers, the cancellation terms confirmed by the respective platform apply. Changes, cancellations and refund requests must generally be handled through the respective booking channel.

2.4 No-Show

If the guest does not cancel in advance and does not arrive, this is considered a no-show. In this case, costs may be charged according to the booked rate.

2.5 Amendments

Amendments are only possible subject to availability and express confirmation. There is no entitlement to an amendment of the booking.

2.6 Refunds

Refunds are generally made through the same payment method used for the original payment, provided this is technically possible.