Terms, Cancellation Policy & Privacy Policy

1. Terms and Conditions

1.1 Provider and Contracting Party

These Terms and Conditions apply to contracts for temporary accommodation in the apartments offered by Altstadt Apartments Verden and to any related additional services.

The guest’s contracting party is:

Altstadt Apartments Verden
Owner: Max Wittig
Klein Hutberger Weg 42D
27283 Verden (Aller)
Germany

Email: info@apartmentsverden.de
Telephone: +49 160 7010210

The apartments are located at the following addresses:

Strukturstraße 4
27283 Verden (Aller)
Germany

and

Andreasstraße 19
27283 Verden (Aller)
Germany

1.2 Scope

These Terms and Conditions apply to direct bookings made through our website and to bookings made by email, telephone, messenger service or any other direct means of communication.

For bookings made through external booking or intermediary platforms, the terms and conditions displayed and confirmed by the relevant platform during the booking process shall apply in addition. Where validly agreed, any differing terms and conditions of the platform shall take precedence for the relevant booking.

The cancellation conditions, house rules, booking confirmation and description of the booked apartment incorporated into the booking shall also apply.

Individual agreements made between us and the guest shall take precedence over these Terms and Conditions.

1.3 Conclusion of the Contract

The presentation of apartments, prices and availability on our website or on booking platforms does not constitute a binding contractual offer unless expressly stated otherwise.

By submitting a booking, the guest makes a binding offer to conclude an accommodation contract.

The contract is concluded as soon as the booking has been bindingly confirmed by us, by our booking system or by the relevant booking platform.

The content of the contract is determined in particular by the booking confirmation, the booked apartment, the period of stay, the confirmed number of guests, the booked additional services, the total price and the contractual terms incorporated into the booking.

1.4 Information Provided by the Guest

The guest is required to provide complete and accurate information when making a booking. This applies in particular to:

• first and last name
• address
• email address
• telephone number
• number of arriving guests
• period of stay
• pets brought along
• requested additional services
• any required invoicing details

Any changes to this information must be communicated to us without undue delay.

The guest must ensure that they can be reached using the contact details provided and are able to receive messages, booking information, payment requests, arrival instructions and access details.

1.5 Bookings for Several Persons or Third Parties

Where a person makes a booking for additional guests or for a third party, that person shall be responsible for fulfilling the contractual obligations insofar as they are themselves acting as the contracting party or have validly assumed such responsibility.

The person making the booking is required to inform all accompanying guests about the conditions and house rules applicable to the stay.

The accommodation may only be used by the number of persons stated and confirmed in the booking.

The transfer of the booking to another person or the complete transfer of the accommodation to third parties is permitted only with our prior consent.

1.6 Prices and Scope of Services

The prices and services displayed at the time of booking and subsequently confirmed shall apply.

The total price is determined in particular by:

• the apartment booked
• the period of stay
• the number of guests
• the number and type of beds required
• additional services booked
• registered pets
• the relevant booking channel

Services not included in the booking confirmation are not part of the agreed price.

Images and descriptions are intended to illustrate the respective apartment. Minor differences in furnishings, decoration or individual items of equipment are reserved, provided that the contractual use of the accommodation is not materially impaired.

1.7 Payment and Due Date

The total price must be paid in accordance with the payment terms specified during the booking process, in the booking confirmation or through the relevant booking channel.

Depending on the rate booked, full or partial advance payment may be required.

If a payment due is not made on time, the statutory provisions shall apply. Following an unsuccessful and reasonable payment request, we may withdraw from the contract where the statutory requirements for doing so are met.

The guest is required to use correct booking and payment details when making payment so that the payment can be clearly allocated.

Costs resulting from an unjustified chargeback or returned direct debit for which the guest is responsible may be charged in the amount actually incurred and reasonable.

1.8 Invoices

Invoices are issued on the basis of the invoicing details provided during the booking process or communicated subsequently.

If the guest requires an invoice with a particular billing address, company name or additional information, these details must be provided to us completely and in good time.

Subsequent changes to invoices already issued are possible only insofar as they are permitted under tax law.

1.9 Check-in and Check-out

Regular check-in is possible from 3:00 p.m.

Check-out must take place no later than 10:00 a.m. on the day of departure.

There is no entitlement to an earlier check-in or a later check-out.

Early check-in and late check-out may be booked separately, subject to availability and against additional payment. Such a service shall be deemed agreed only once it has been confirmed by us or through the booking system designated for this purpose.

If the check-out time is exceeded without prior agreement, any additional costs actually incurred as a result may be charged. These may include, in particular, additional staff costs, delays in cleaning or disruption to a subsequent booking.

Any further claims remain unaffected.

1.10 Contactless Access and Door Codes

Access to the apartments is generally provided contactlessly by means of a personal, time-limited door code.

The door code is transmitted using the contact details provided during the booking process or through the agreed communication channel.

The guest is required to keep the door code confidential and to disclose it only to persons authorised as guests to use the apartment.

The door code may not be published, passed on to unauthorised third parties or used after the end of the stay.

If there is reason to suspect unauthorised disclosure or misuse, the door code may be changed or deactivated for security reasons. In such a case, authorised guests will be provided with contractual access by another suitable means.

The guest is required to report any technical access problems without undue delay using the contact details provided.

1.11 Digital Guest Guide

Before or during the stay, the guest may be provided with a link to a digital guest guide.

The digital guest guide contains information in particular about:

• arrival and access
• Wi-Fi
• house rules
• parking facilities
• bicycle storage facilities
• operation and equipment of the apartment
• early check-in and late check-out
• pets
• additional services
• contact options

The guest is required to observe the information provided that is relevant to their stay.

1.12 Use of the Apartment

The apartment may be used only for the contractually agreed accommodation purpose and only by the confirmed guests.

Commercial use, subletting, re-letting, events, celebrations, parties, gatherings involving a larger number of unregistered persons or any other use outside the agreed purpose are not permitted without our prior express consent.

The guest is required to treat the apartment, its furnishings and the communal areas with due care.

When leaving the apartment, windows and doors must be properly closed. Electrical appliances, lighting, water and other facilities must be used responsibly.

1.13 Number of Guests and Additional Beds

The apartment may only be occupied by the number of persons booked and confirmed.

Additional overnight guests require our prior consent and may result in additional charges.

The use of additional beds, sofa beds or separate sleeping arrangements must correspond to the booking or be confirmed in advance.

If unagreed use of beds results in additional expenditure for bed linen, towels, cleaning or laundry services, the additional costs actually incurred and reasonable may be charged.

1.14 Minor Guests

Bookings may generally be made only by adults with full legal capacity.

Minors may use the apartment only when accompanied by a responsible adult, unless a different arrangement has been expressly agreed in an individual case.

1.15 Pets

Dogs and other pets are permitted only if they have been booked in advance or expressly confirmed by us.

The permitted number of pets and the applicable charges are set out in the booking confirmation, the booking process or an individual agreement.

The pet owner is required to supervise the animal in such a way that other guests, neighbours, employees and service providers are neither disturbed nor endangered and no damage is caused.

Animals may not be left unattended in the apartment where this could reasonably be expected to result in noise, damage or danger.

The guest shall be liable in accordance with the statutory provisions for damage caused by an animal brought into the accommodation.

In the case of unregistered pets, the agreed pet fee and any reasonable additional costs actually incurred, in particular for necessary special cleaning, may be charged retrospectively.

1.16 House Rules and Consideration for Others

The house rules form part of the accommodation contract insofar as they were validly incorporated into the booking.

The guest is required to observe the house rules and any reasonable instructions serving the purposes of safety, property protection, preservation of peace within the premises or contractual use.

Quiet hours generally apply from 10:00 p.m. to 7:00 a.m.

Noise, loud music, disruptive gatherings and any other avoidable disturbance of other guests or neighbours must be avoided.

1.17 Smoking Prohibition

Smoking is prohibited in all apartments and in any correspondingly designated indoor areas. This also applies to electronic cigarettes, vaporisers and comparable products.

In the event of a violation, the reasonable costs actually incurred may be charged, in particular for special cleaning, odour removal, textile cleaning or a demonstrable loss of use.

Any further claims for damages remain unaffected.

1.18 Cleanliness, Waste and Condition upon Return

Regular final cleaning is included in the agreed price unless otherwise specified in the booking.

The guest is nevertheless required to leave the apartment in a customary and reasonable condition.

This includes in particular:

• disposing of waste in the designated containers
• not leaving dishes and kitchen utensils heavily soiled
• removing food and personal belongings
• avoiding exceptional soiling
• reporting damage and defects

Normal contractual use is covered by the regular final cleaning.

In the event of exceptional soiling or cleaning requirements significantly exceeding those resulting from ordinary use, the reasonable additional costs actually incurred may be charged.

1.19 Damage and Loss

The guest is required to report any recognisable damage, defects, missing items or safety-related malfunctions without undue delay.

The guest shall be liable in accordance with the statutory provisions for damage culpably caused by the guest, accompanying persons, visitors or animals brought into the accommodation.

This also applies to the loss of inventory, keys, access devices or other items provided.

The guest remains entitled to demonstrate that no damage or only a lesser amount of damage has occurred.

We are entitled to document damage and to request or provide the evidence required for its assessment.

1.20 Defects and Complaints

The guest is required to report any recognisable defect or substantial impairment without undue delay and to give us a reasonable opportunity to inspect and remedy the issue.

Where possible, notification should be made during the stay using the contact options provided.

If the guest culpably fails to provide reasonable and timely notification, their statutory rights may be restricted insofar as we were unable to remedy the issue because notification was not provided.

The guest’s statutory rights in the event of defects otherwise remain unaffected.

1.21 Access to the Apartment

The guest’s privacy shall be respected during the stay.

Access by us or by persons commissioned by us shall generally take place only following prior notice and where there is an objective reason.

An objective reason may exist in particular in the case of:

• necessary repairs
• the remedying of technical faults
• danger to persons or property
• suspected serious breach of contract or the house rules
• necessary official or safety-related measures

In the event of imminent danger, access is also permitted without prior notice insofar as this is necessary to avert the danger.

1.22 Use of Wi-Fi

Where Wi-Fi is provided, it constitutes an ancillary service to the stay.

There is no entitlement to permanently fault-free or uninterrupted availability or to a particular transmission speed unless a specific quality has been expressly guaranteed.

The guest may use the internet connection only in accordance with the applicable laws.

The following are prohibited in particular:

• accessing or distributing unlawful content
• copyright infringements
• illegal downloads or uploads
• spam
• malware
• attacks on networks or IT systems
• the misuse or unauthorised disclosure of access details

The guest shall be liable in accordance with the statutory provisions for any legal infringements culpably caused by the guest.

1.23 Bicycles, Vehicles and Personal Belongings

Bicycles, e-bikes, vehicles, luggage, valuables and other personal belongings are parked or stored at the guest’s own responsibility.

Where specific storage or parking facilities are provided, this does not constitute supervision or special custody unless expressly agreed otherwise.

Our statutory liability, including any applicable liability for property brought onto the premises, remains unaffected.

1.24 Cancellation, No-show and Early Departure

Cancellations are subject to the cancellation conditions validly agreed and confirmed for the relevant booking.

A cancellation must be declared through the channel designated for the booking. For bookings made through an external platform, the cancellation must generally be made through the relevant platform unless otherwise provided there.

If the guest does not arrive without having validly cancelled beforehand, this shall constitute a no-show.

Late arrival, failure to use individual booked nights or early departure does not in itself create an entitlement to a full or partial refund.

The guest’s mandatory statutory rights, in particular in the case of a substantial defect for which we are responsible, remain unaffected.

Further details are set out in Section 2 of these conditions and in the relevant booking confirmation.

1.25 No Statutory Right of Withdrawal for Accommodation Booked for a Specific Date

For contracts concerning the provision of accommodation services on a specific date or during a specific period, there is generally no statutory right of withdrawal.

The possibility of cancellation is therefore governed exclusively by the agreed cancellation conditions and the statutory rights of the parties.

1.26 Extraordinary Events and Force Majeure

If the agreed service cannot temporarily be provided, or can only be provided to a limited extent, due to an event outside our control, we will inform the guest as early as reasonably possible under the circumstances.

The statutory rights of both parties shall remain decisive.

Any further liability for events for which we are not responsible shall exist only in accordance with the statutory provisions.

1.27 Termination of the Stay for Good Cause

We may terminate the accommodation contract without notice for good cause where, taking into account all circumstances of the individual case, it would be unreasonable for us to continue the contract until its agreed end.

Good cause may exist in particular where, despite a prior request, the guest:

• uses the accommodation in a materially non-contractual manner
• substantially exceeds the permitted number of guests
• holds unregistered events or parties
• seriously disturbs or endangers other guests, neighbours or employees
• intentionally causes substantial damage
• breaches the smoking prohibition or material safety requirements
• provides unauthorised third parties with access to the accommodation
• fails to make payments due despite a reasonable request

A prior warning or request to remedy the breach is not required where it would clearly be unsuccessful or where the breach is so serious that immediate termination is justified.

Statutory payment claims and claims for damages remain unaffected.

1.28 Liability of Altstadt Apartments Verden

We shall have unlimited liability:

• in cases of intent and gross negligence
• for damage resulting from injury to life, body or health
• in accordance with the provisions of the German Product Liability Act
• to the extent of an expressly assumed guarantee
• where liability is mandatory by law

In the event of a slightly negligent breach of an essential contractual obligation, our liability shall be limited to damage that is typical for the contract and reasonably foreseeable.

Essential contractual obligations are obligations whose fulfilment is necessary for the proper performance of the contract and on whose fulfilment the guest may regularly rely.

In all other respects, liability for damage caused by slight negligence is excluded.

The statutory provisions governing the liability of accommodation providers for property brought onto the premises remain unaffected.

The above liability provisions shall apply accordingly for the benefit of our legal representatives, employees and vicarious agents.

1.29 Liability of the Guest

The guest shall be liable in accordance with the statutory provisions for damage and additional costs resulting from a breach of contractual obligations for which the guest is responsible.

This applies accordingly to culpable conduct by accompanying persons, visitors and animals brought into the accommodation insofar as such conduct is legally attributable to the guest.

Fixed amounts of damages shall be demanded only where they have been expressly and validly agreed. In all other cases, only damage or additional costs actually incurred and reasonable shall be claimed.

1.30 Set-off and Right of Retention

The guest may set off claims against our claims where the counterclaims are undisputed, legally established or ready for a decision.

The guest may exercise a right of retention insofar as it is based on the same contractual relationship.

The statutory rights of consumers remain unaffected.

1.31 Consumer Dispute Resolution

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

1.32 Applicable Law

The law of the Federal Republic of Germany shall apply.

For consumers, this choice of law applies only insofar as it does not deprive them of the protection granted by mandatory provisions of the law of the country in which they have their habitual residence.

1.33 Place of Jurisdiction

The statutory places of jurisdiction shall apply to consumers.

Where the contracting party is a merchant, a legal entity under public law or a special fund under public law, Verden (Aller) shall be the place of jurisdiction for all disputes arising from the contractual relationship, insofar as such an agreement on jurisdiction is legally permissible.

1.34 Contract Language

For direct bookings, the contractual conditions are available in German and, where applicable, in English.

In the event of discrepancies or differences in interpretation between the German version and a translated version, the German version shall prevail insofar as this is legally permissible and no mandatory consumer-protection provisions provide otherwise.

1.35 Final Provisions

Should any provision of these Terms and Conditions be or become wholly or partially invalid, the remaining provisions shall remain effective.

The statutory provisions shall apply in place of the invalid provision.

Last updated: 19 July 2026

2. Cancellation Policy

2.1 Applicable Conditions

The cancellation conditions shown during the booking process and stated in the booking confirmation apply.

2.2 Direct Bookings

For direct bookings made through our website, the conditions displayed during the booking process apply. If free cancellation is available, the exact cancellation period will be shown during booking.

2.3 Bookings through External Booking Platforms

For bookings made through external booking platforms, such as Booking.com, Airbnb, Expedia or other providers, the cancellation terms confirmed by the respective platform apply. Changes, cancellations and refund requests must generally be handled through the respective booking channel.

2.4 No-Show

If the guest does not cancel in advance and does not arrive, this is considered a no-show. In this case, costs may be charged according to the booked rate.

2.5 Amendments

Amendments are only possible subject to availability and express confirmation. There is no entitlement to an amendment of the booking.

2.6 Refunds

Refunds are generally made through the same payment method used for the original payment, provided this is technically possible.

3. Privacy Policy

The protection of your personal data is important to us. The following information explains which personal data we process when you visit our website, submit an enquiry, make a booking, complete a payment or stay in one of our apartments, for which purposes such processing takes place, the legal bases on which it is carried out and the rights available to you.

Personal data means any information relating to an identified or identifiable natural person. This includes, for example, names, addresses, contact details, booking information, payment information, communication content and technical usage data.

3.1 Controller

The controller responsible for the processing of personal data is:

Altstadt Apartments Verden
Owner: Max Wittig
Klein Hutberger Weg 42D
27283 Verden (Aller)
Germany

Email: info@apartmentsverden.de
Telephone: +49 160 7010210

3.2 General legal bases

We process personal data in particular on the basis of the following legal provisions:

• Article 6(1)(b) GDPR, where processing is necessary in order to take steps prior to entering into a contract or to perform an accommodation contract or another contract;
• Article 6(1)(c) GDPR, where processing is necessary to comply with legal obligations, particularly commercial, tax, registration or official requirements;
• Article 6(1)(f) GDPR, where processing is necessary for the purposes of our legitimate interests or the legitimate interests of a third party, provided that these interests are not overridden by the interests, fundamental rights or freedoms of the data subject;
• Article 6(1)(a) GDPR, where you have given us your consent.

3.3 Provision of the website and server log data

When you access our website, the web server automatically processes technical data. This may include in particular:

• the IP address of the device used
• the date and time of access
• the page or file accessed
• the amount of data transferred
• the referring URL
• the browser type and browser version
• the operating system
• the hostname of the accessing device
• the HTTP status code

This processing is carried out in order to provide the website technically, ensure its stability and security, detect technical errors and prevent abusive or unauthorised access.

The legal basis is Article 6(1)(f) GDPR. Our legitimate interest lies in the secure, reliable and technically error-free operation of our website.

Server log data is generally stored only for as long as is necessary to ensure secure and trouble-free operation. Data may be stored for a longer period where there are specific indications of misuse, a security incident or an infringement of the law.

3.4 Website and booking system provided by Smoobu

Our website and essential booking-management functions are provided using services supplied by Smoobu GmbH, Pappelallee 78/79, 10437 Berlin, Germany.

Smoobu may process technical usage data and the information you enter when submitting an enquiry or making a booking. This may include your name, address, contact details, dates of stay, number of guests, booked apartment, booked additional services, price and payment information, messages and other information you provide voluntarily.

Processing is carried out to provide and manage the website, process and administer bookings, synchronise availability, communicate with guests and technically provide booking-related functions.

The legal bases are Article 6(1)(b) GDPR and, with regard to technical operation, Article 6(1)(f) GDPR.

Where Smoobu processes personal data exclusively on our behalf, this is carried out on the basis of a data processing agreement pursuant to Article 28 GDPR.

Further information is available in the Smoobu Privacy Policy.

3.5 Cookies and comparable technologies

Our website uses cookies and, where applicable, comparable technologies. Cookies are small files that may be stored on or read from your device.

Technically necessary cookies and technologies may be used where they are required to provide the website, the booking process, language settings, security functions or other functions expressly requested by you.

Where personal data is processed through technically necessary cookies, the legal basis is Article 6(1)(b) or Article 6(1)(f) GDPR, depending on the purpose.

Technically non-essential cookies, analytics, marketing or other technologies requiring consent are used only after you have given your consent through the consent management system provided on the website. The legal basis for the subsequent processing of personal data is Article 6(1)(a) GDPR.

You may withdraw or change your consent at any time with effect for the future through the cookie settings. The lawfulness of processing carried out before the withdrawal remains unaffected.

You may also delete or block cookies through your browser settings. Fully disabling cookies may restrict individual functions of the website or online booking system.

3.6 Contacting us

If you contact us by contact form, email, telephone, SMS, messenger, post or another communication channel, we process the data you provide in order to deal with your enquiry.

This may include in particular:

• your name and contact details
• the content and time of your message
• your booking or invoice number
• information about your stay
• documents, files or photographs you provide

Where your contact relates to a booking, pre-contractual steps or an existing contract, processing is based on Article 6(1)(b) GDPR.

In other cases, processing is based on Article 6(1)(f) GDPR. Our legitimate interest lies in the proper handling of enquiries and the documentation of business communications.

3.7 Bookings and performance of the stay

When you book an apartment, we process the data required to handle, manage and perform the booking. This may include in particular:

• the name and address of the booking person
• email address and telephone number
• arrival and departure dates
• the number and, where applicable, names of accompanying guests
• the apartment booked
• additional services booked
• price, invoice, payment and transaction information
• information about pets, cots or special requests
• communications relating to the booking
• information concerning changes, cancellations, complaints, damage or special incidents

Processing is carried out for the initiation, performance, administration and invoicing of the accommodation contract on the basis of Article 6(1)(b) GDPR.

Where certain information must be collected, disclosed or retained due to legal requirements, processing is additionally based on Article 6(1)(c) GDPR.

If you make a booking for other people or provide us with personal data relating to accompanying guests, please inform those persons about the processing of their data and only provide information that you are entitled to disclose.

3.8 Bookings through external booking platforms

If you book through an external booking platform such as Booking.com, Airbnb, Expedia or a comparable intermediary, we receive from the respective platform the data required to process and perform the booking.

This may include your name, contact details, booking period, number of guests, payment status, booking number, messages and other booking-related information.

Processing by us is based on Article 6(1)(b) GDPR.

The respective booking platform also processes personal data under its own responsibility. The privacy information of the relevant platform applies to such processing.

3.9 Payment processing

Depending on the selected payment method, we use external payment service providers to process payments. The information required for payment is transmitted to or collected directly by the respective payment service provider.

This may include in particular:

• name and billing address
• email address
• payment amount and currency
• booking or transaction number
• payment status
• technical transaction information
• depending on the payment method, card, bank account or PayPal details

Complete credit-card or bank-account details are generally processed directly by the relevant payment service provider and are usually not displayed to us in full.

The legal basis is Article 6(1)(b) GDPR. Where data is processed to prevent payment fraud, misuse or payment default, processing may additionally be based on Article 6(1)(f) GDPR.

3.9.1 Stripe

For credit-card payments or other payment methods offered through Stripe, payment processing is carried out by companies belonging to the Stripe group.

Further information is available in the Stripe Privacy Policy.

3.9.2 PayPal

When you select PayPal as the payment method, the information required to process the payment is transmitted to companies belonging to the PayPal group.

Further information is available in the PayPal Privacy Statement.

3.10 Communication through WhatsApp

We use WhatsApp to communicate with guests, particularly for booking-related information, enquiries, arrival information and guest services.

If you communicate with us through WhatsApp or provide your telephone number for booking-related communication through WhatsApp, your telephone number, profile name, messages, transmitted files and communication-related metadata may be processed.

For users within the European Economic Area, the provider of the service is generally WhatsApp Ireland Limited. When the service is used, data may also be processed by other companies within the Meta group and by technical service providers. Processing outside the European Union or European Economic Area cannot be completely excluded.

Communication through WhatsApp is not mandatory. You may alternatively contact us by email, telephone or post.

Processing is carried out for the performance of your booking and the provision of booking-related information on the basis of Article 6(1)(b) GDPR. Where communication is not directly necessary for the performance of the contract, processing is based on Article 6(1)(f) GDPR. Our legitimate interest lies in fast, efficient communication requested by many guests.

Further information is available in the WhatsApp Privacy Policy.

3.11 Digital guest directory and additional services

We provide guests with a digital guest directory containing information about their stay, arrival, use of the apartment, house rules and bookable additional services.

When it is used, technical access data and information concerning accessed content, submitted enquiries or booked additional services may be processed.

If an additional service is requested, booked or paid for through the digital guest directory, we also process the contact, booking, service and payment information required for this purpose.

The legal basis is Article 6(1)(b) GDPR where processing is necessary for the performance of the stay or the booking of an additional service. Technical provision is based on Article 6(1)(f) GDPR.

3.12 Electronic door locks and access codes

Our apartments are equipped with electronic door locks and/or time-limited access codes. In this connection, the following data may be processed in particular:

• the assignment of an access code to the relevant booking
• the validity period of the access code
• technical status and log data of the locking system
• times of locking or unlocking events, where these are recorded
• information about technical faults or failed access attempts

Processing serves to provide access to the booked apartment, control access authorisation for the relevant period, maintain system security, remedy faults and prevent unauthorised access.

The legal basis is Article 6(1)(b) GDPR where processing is necessary to provide access to the booked apartment. Where processing serves system security, the prevention of misuse or fault analysis, it is based on Article 6(1)(f) GDPR.

Services supplied by Nuki Home Solutions GmbH or other technical service providers connected with the locking system may be used for technical provision.

Further information is available in the Nuki Privacy Policy.

3.13 Cleaning, organisation and guest services

Where necessary for the preparation and performance of a stay, selected booking-related information may be disclosed to employees or commissioned service providers.

This may include, for example, the apartment booked, the period of stay, the number of guests, additional services booked, cleaning requirements or special information required to perform the relevant task.

Information is disclosed only to the extent necessary for the respective task. The legal basis is Article 6(1)(b) GDPR or Article 6(1)(f) GDPR.

3.14 Invoices, accounting and statutory retention

Data from bookings, payments, invoices and business communications is processed where this is required for invoicing, bookkeeping, tax declarations, audits or compliance with statutory documentation and retention obligations.

The legal basis is Article 6(1)(c) GDPR. Where data is additionally retained for the establishment, exercise or defence of legal claims, processing is based on Article 6(1)(f) GDPR.

Recipients may include tax advisers, accounting service providers, tax authorities, auditors, lawyers or other legally authorised bodies.

3.15 Complaints, damage and legal defence

In the event of complaints, payment disputes, cancellations, damage, breaches of the house rules or other legal disputes, we may process and retain the associated booking, communication, payment and evidence data.

This may include photographs, condition reports, cleaning reports, witness statements, technical logs and other documents suitable for clarifying the facts.

Processing is based on Article 6(1)(f) GDPR. Our legitimate interest lies in clarifying the facts, preventing misuse and establishing, exercising or defending legal claims.

Where necessary, data may be disclosed to lawyers, courts, insurers, payment service providers, booking platforms, debt-collection service providers, authorities or other bodies authorised to handle the matter.

3.16 Video surveillance at the apartment locations

Where indicated by appropriate signs, outdoor, entrance, access, bicycle-storage or communal areas at the apartment locations may be monitored by video surveillance.

No video surveillance takes place inside the private living, sleeping or bathroom areas of the apartments.

Video surveillance serves in particular:

• to protect guests, employees and other persons
• to protect property and buildings
• to prevent and investigate theft, vandalism and unauthorised access
• to exercise and enforce our property rights
• to secure entrance and bicycle-storage areas

The legal basis is Article 6(1)(f) GDPR. Our legitimate interest lies in protecting persons and property, preventing and investigating security-related incidents and exercising our property rights.

Video recordings are generally stored only for the period necessary to achieve the purposes described above and are then automatically deleted. In the event of a specific security-related incident, the relevant recordings may be retained for a longer period until the matter has been fully clarified, evidence has been secured or legal proceedings have been completed.

Recordings are disclosed only where this is necessary to investigate an incident, establish or defend claims or comply with a legal obligation, for example to the police, courts, insurers or lawyers.

3.17 Recipients of personal data

We disclose personal data only where this is legally permissible and necessary for the relevant purpose.

Possible recipients or categories of recipients include in particular:

• website, hosting and IT service providers
• Smoobu and associated technical service providers
• booking and intermediary platforms
• payment service providers and banks
• communication service providers
• service providers for electronic locking systems
• employees and service providers responsible for cleaning, organisation and guest services
• tax advisers and accounting service providers
• insurers, lawyers, courts and debt-collection service providers
• authorities and other public bodies where required by law

Service providers that process personal data exclusively on our behalf are contractually bound in accordance with the applicable legal requirements.

We do not sell personal data.

3.18 Transfers outside the European Union

Some service providers used by us or their subcontractors may process personal data outside the European Union or the European Economic Area.

Such transfers take place only where the legal requirements are met, particularly on the basis of an adequacy decision by the European Commission, appropriate safeguards such as the European Commission’s Standard Contractual Clauses or a statutory exception.

Despite appropriate safeguards, it cannot always be completely excluded that authorities in certain third countries may access personal data under their national laws.

3.19 Storage period

We store personal data only for as long as is necessary for the relevant processing purpose or for as long as statutory retention obligations apply.

When determining the storage period, we consider in particular:

• the duration of pre-contractual steps and contract performance
• statutory commercial and tax retention periods
• statutory limitation periods
• the handling of complaints, damage or disputes
• the need to establish or defend legal claims
• the withdrawal of consent or a valid objection
• technical and security-related requirements

Once the relevant purpose no longer applies and statutory retention periods have expired, the data is deleted or anonymised unless another legal basis permits continued processing.

3.20 Obligation to provide personal data

The provision of certain personal data is necessary in order to process an enquiry, conclude and perform a booking, process payments and provide access to the apartment.

Without the required information, we may be unable to process an enquiry, conclude an accommodation contract, allocate a payment or provide access to the apartment.

Where the provision of information is legally required, we may not be permitted to provide the requested service without that information.

3.21 Automated decision-making

We do not generally carry out exclusively automated decision-making within the meaning of Article 22 GDPR that produces legal effects concerning you or similarly significantly affects you.

Payment service providers or booking platforms may use their own automated procedures for fraud and misuse prevention. The privacy information of the respective provider applies to those procedures.

3.22 Your rights

Subject to the applicable legal requirements, you have in particular the following rights:

• the right of access under Article 15 GDPR
• the right to rectification under Article 16 GDPR
• the right to erasure under Article 17 GDPR
• the right to restriction of processing under Article 18 GDPR
• the right to data portability under Article 20 GDPR
• the right to object under Article 21 GDPR
• the right to withdraw consent under Article 7(3) GDPR
• the right to lodge a complaint with a supervisory authority under Article 77 GDPR

To exercise your rights, you may contact us at info@apartmentsverden.de.

3.23 Right to object

Where we process your personal data on the basis of Article 6(1)(e) or Article 6(1)(f) GDPR, you have the right, on grounds relating to your particular situation, to object to such processing at any time.

We will then no longer process the personal data concerned unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is necessary for the establishment, exercise or defence of legal claims.

Where personal data is processed for direct marketing purposes, you may object to such processing at any time without giving reasons.

3.24 Withdrawal of consent

You may withdraw consent at any time with effect for the future. The lawfulness of processing carried out before the withdrawal remains unaffected.

You may withdraw your consent in particular by sending an email to info@apartmentsverden.de.

3.25 Right to lodge a complaint with a supervisory authority

You have the right to lodge a complaint with a data protection supervisory authority concerning the processing of your personal data.

The supervisory authority responsible for our business is in particular:

Der Landesbeauftragte für den Datenschutz Niedersachsen
Postfach 221
30002 Hannover
Germany

Visitor address:
Prinzenstraße 5
30159 Hannover
Germany

Telephone: +49 511 120-4500
Email: poststelle@lfd.niedersachsen.de
Website: www.lfd.niedersachsen.de

You may also contact any other data protection supervisory authority with jurisdiction under the applicable legal provisions.

3.26 Data security

We use appropriate technical and organisational measures to protect personal data against loss, manipulation, unauthorised disclosure and unauthorised access.

Depending on the nature and scope of the processing, these measures include access restrictions, authorisation systems, encrypted data transmission, secure passwords, backups, updates to the systems used and limiting access to those persons who require it.

Please note that data transmission over the internet, particularly unencrypted email communication, may involve security risks despite all protective measures.

3.27 Data relating to minor guests

Our apartments are generally booked by adults. We process data relating to minor accompanying guests only where this is necessary for the performance of the booking, compliance with legal obligations or on the basis of information voluntarily provided by the booking person or a person with parental responsibility.

3.28 Updates to this Privacy Policy

We may amend this Privacy Policy if legal requirements, our services, our website, the technical systems used or our service providers change.

The version published on this website at the relevant time shall apply.

Last updated: 19 July 2026